Iso 10002:2018 : Customer Satisfaction Quality Management Systems
Consultants assess the organization's current complaint handling practices against ISO 10002 requirements, identifying gaps and areas needing improvement for compliance. Assistance in developing or refining customer complaint handling policies, procedures, manuals, and documentation to align with ISO 10002 standards, tailored to the organization’s specific products or services.
Consulting services to guide the implementation of necessary processes, controls, and systems required to meet ISO 10002 requirements, ensuring effective management of customer complaints. Guidance on establishing effective feedback channels to receive and manage customer complaints, ensuring timely resolution and customer satisfaction. Guidance in involving suppliers and partners in complaint handling processes, ensuring their alignment with ISO 10002 standards and quality service delivery.
Benefits of ISO 10002:2018 -
Enhanced Customer Satisfaction: ISO 10002 promotes effective complaint handling, leading to better resolution of issues and increased satisfaction among customers.
Improved Customer Relations: Efficiently managing complaints fosters stronger relationships with customers, demonstrating care for their concerns and commitment to resolving issues promptly.
Structured Complaint Handling: The standard provides a systematic framework for managing complaints, ensuring a structured and consistent approach to addressing customer issues across the organization.
Operational Improvements: ISO 10002 encourages the identification of recurring issues, allowing organizations to make operational improvements to prevent similar complaints in the future.
Compliance and Risk Management: Implementing ISO 10002 ensures compliance with recognized standards, reducing the risk of non-compliance penalties and improving risk management associated with customer dissatisfaction.
Competitive Advantage: Effective complaint handling can serve as a competitive advantage, distinguishing the organization from competitors and attracting customers looking for superior service.
Description
Consultants assess the organization's current complaint handling practices against ISO 10002 requirements, identifying gaps and areas needing improvement for compliance. Assistance in developing or refining customer complaint handling policies, procedures, manuals, and documentation to align with ISO 10002 standards, tailored to the organization’s specific products or services.
Consulting services to guide the implementation of necessary processes, controls, and systems required to meet ISO 10002 requirements, ensuring effective management of customer complaints. Guidance on establishing effective feedback channels to receive and manage customer complaints, ensuring timely resolution and customer satisfaction. Guidance in involving suppliers and partners in complaint handling processes, ensuring their alignment with ISO 10002 standards and quality service delivery.
Benefits of ISO 10002:2018 -
Enhanced Customer Satisfaction: ISO 10002 promotes effective complaint handling, leading to better resolution of issues and increased satisfaction among customers.
Improved Customer Relations: Efficiently managing complaints fosters stronger relationships with customers, demonstrating care for their concerns and commitment to resolving issues promptly.
Structured Complaint Handling: The standard provides a systematic framework for managing complaints, ensuring a structured and consistent approach to addressing customer issues across the organization.
Operational Improvements: ISO 10002 encourages the identification of recurring issues, allowing organizations to make operational improvements to prevent similar complaints in the future.
Compliance and Risk Management: Implementing ISO 10002 ensures compliance with recognized standards, reducing the risk of non-compliance penalties and improving risk management associated with customer dissatisfaction.
Competitive Advantage: Effective complaint handling can serve as a competitive advantage, distinguishing the organization from competitors and attracting customers looking for superior service.